Exchanges and Returns
Our product exchange policy aims to provide the customer with total security in relation to the products purchased in our store.
All our products are guaranteed against manufacturing defects.
We also exchange products that came different from the one ordered by the customer.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow the following steps to make the exchange:
If you have exceeded 7 working days and the product has a defect or defect, please contact us, order number, the product to be returned and the defect.
As soon as we receive the email, we send your request to our quality department to be verified. The authorisation of this sector will be necessary for a possible exchange to be made. Analysis carried out, we will return the contact with the opinion and if the exchange will be necessary.
The deadline for the exchange to be requested for this reason is 90 days after receipt of the product.
Attention, we will not make exchanges or reimbursements after this deadline.
Your complaint will be analysed in a maximum of 7 business days and, once the problem is found, we will contact you via e-mail and you can choose one of the following alternatives:
Receive a refund of the amount paid.
Receive a new product like the one ordered.
Receive a product of similar value.
Receive a coupon with the value of the product to use in future purchases.
According to the CDC (Consumer Protection Code), the request for cancellation of virtual purchases must be made within 7 business/cadentary days after the date of receipt.
For credit card chargeback our financial department has a maximum period of 7 working days to process with the credit card company and the deadline for the balance to return to your credit card is up to 120 days according to the card operators and depends on the closing of your invoice.
If it is necessary to make the refund, it will be made in a current account within a maximum of 10 working days after the quality analysis and can only be made in an account with the same document that was used on our website.
In the case of products returned without prior communication, after the deadline, with absence or divergence of the items, without the label or invoice, they will be sent back to customers.
The same goes for failed exchanges after the analysis of the products by our quality department. They will be sent back to customers by the Sedex mode to be collected and the freight of this reshipment must be paid by the customer.
Attention: Explode Shop is not responsible for freight costs for return followed by refund, chargebacks or exchange for other products, this expense is the responsibility of the customer.
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All our products are guaranteed against manufacturing defects.
We also exchange products that came different from the one ordered by the customer.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow the following steps to make the exchange:
If you have exceeded 7 working days and the product has a defect or defect, please contact us, order number, the product to be returned and the defect.
As soon as we receive the email, we send your request to our quality department to be verified. The authorisation of this sector will be necessary for a possible exchange to be made. Analysis carried out, we will return the contact with the opinion and if the exchange will be necessary.
The deadline for the exchange to be requested for this reason is 90 days after receipt of the product.
Attention, we will not make exchanges or reimbursements after this deadline.
Your complaint will be analysed in a maximum of 7 business days and, once the problem is found, we will contact you via e-mail and you can choose one of the following alternatives:
Receive a refund of the amount paid.
Receive a new product like the one ordered.
Receive a product of similar value.
Receive a coupon with the value of the product to use in future purchases.
According to the CDC (Consumer Protection Code), the request for cancellation of virtual purchases must be made within 7 business/cadentary days after the date of receipt.
For credit card chargeback our financial department has a maximum period of 7 working days to process with the credit card company and the deadline for the balance to return to your credit card is up to 120 days according to the card operators and depends on the closing of your invoice.
If it is necessary to make the refund, it will be made in a current account within a maximum of 10 working days after the quality analysis and can only be made in an account with the same document that was used on our website.
In the case of products returned without prior communication, after the deadline, with absence or divergence of the items, without the label or invoice, they will be sent back to customers.
The same goes for failed exchanges after the analysis of the products by our quality department. They will be sent back to customers by the Sedex mode to be collected and the freight of this reshipment must be paid by the customer.
Attention: Explode Shop is not responsible for freight costs for return followed by refund, chargebacks or exchange for other products, this expense is the responsibility of the customer.
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